Housekeeping Inspector - Embassy Suites Downtown GR
Grand Rapids, MI
Full Time
Embassy Suites Grand Rapids Downtown
Experienced
Inspector:
- First shift - required weekend availability
- FULL-TIME
- Starting wage: $17/hour - based on experience
overall operations of the housekeeping and laundry departments according to Suburban Inns’ Core Values and Hotel Brand Standards, as well as going above and beyond to ensure that guests are 100% satisfied.
Benefits Include:
- Hotel and restaurant discounts
- Earned Paid Time Off for ALL Team Members
- Insurance (health, vision, dental, life) for full time Team Members
- Flexible schedules
- Holiday Pay
- 8 hours of paid volunteer time per year
- Advancement and professional growth opportunities
- Monetary recognition program
- Monetary referral program
- 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
- Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
Essential Functions:
- Anticipate and meet the needs and expectations of our guests, then go one step further
- Assist with training of Housekeepers and Laundry Team Members as requested by the Executive and Assistant Executive Housekeeper
- Hold Team Members accountable to the standards of employment and job performance set by the core values of Suburban Inns. Discipline Team Members as needed
- Communicate regularly with the front desk to ensure all early outs, late check outs, etc. are taken care of accordingly
- Clean rooms as needed according to Suburban Inns and Hotel Brand standards
- Assist with laundry and the cleaning of public areas
- Inspect all due out rooms to ensure the cleanliness exceeds standards:
- When a problem is found in a room, the housekeeper must be sent back to correct it immediately, with guidance if needed
- Inspect for safety issues and report any maintenance issues to the maintenance department
- Report any special room issues (i.e. damage, smoke, pets, etc.) to the Guest Service Manager, AGM, or GM for charges to be applied
- Assist in checking ALL vacant and inspected rooms every day, looking for any issues that need to be addressed
- Strip dirty linens off beds in order to assist Team Members
- Shuttle clean and/or dirty linens between laundry room and housekeepers
- Put away deliveries as soon as they arrive in order to ensure all storage rooms are fully stocked and organized
- Maintain a positive attitude throughout the shift, and keep Team Member morale high
- Follow all Suburban Inns Processes
- Exhibit regular and recurrent attendance records
- Other duties as requested by management
Position Requirements:
- Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills
- Formal Education and Job-Related Experience: This position requires a minimum of six months job-related experience
- Work Schedule: Work regularly requires or varies between day, evening, night, holiday, or weekend assignments. Schedule varies according to business demands and needs
- Required Travel: Position does require some travel to other Suburban Inns properties and/or client and vendor locations
Uniform and Appearance Guidelines:
Uniform: Uniform and name tag provided. Close-toed shoes are the responsibility of the Team Member.
Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position’s supervisor
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